STEELCERT AI
Terms of Service
Steel Authenticity Platform — Subscription License
Effective Date: These terms apply from the date of your first subscription payment.
1. ABOUT THESE TERMS
These Terms of Service ("Terms") govern your access to and use of the SteelCert AI platform ("Platform"), operated by DW HQ Pte. Ltd. ("DWHQ", "we", "us") — a company incorporated in Singapore (GST Reg No: 201715623N).
By making payment of a subscription fee — whether via Stripe, PayNow, bank transfer, or any other method — you ("Subscriber", "you") confirm that you have read, understood, and agree to be bound by these Terms in full.
If you do not agree to these Terms, do not proceed with payment and do not use the Platform.
2. THE PLATFORM
SteelCert AI is an AI-powered mill certificate verification, QR-code traceability, and audit trail platform designed for the steel construction and distribution industry. The Platform enables users to:
– Upload and extract data from mill test certificates (MTCs)
– Generate QR-coded heat number stickers for on-site traceability
– Maintain a searchable audit trail of certificate records
– Manage multi-tier access for company users
The Platform is provided as a Software-as-a-Service (SaaS) subscription. DWHQ reserves the right to update, modify, or improve the Platform at any time.
3. LICENSE GRANT
Subject to your continued payment of the applicable Subscription Fee, DWHQ grants you a non-exclusive, non-transferable, revocable license to access and use the Platform solely for your own internal business operations.
This license does not include the right to:
– Copy, modify, reverse-engineer, or create derivative works based on the Platform
– Sub-license, resell, or provide access to any third party
– Claim any ownership of or intellectual property rights in the Platform
– Use the Platform for any purpose outside your own business operations
4. INTELLECTUAL PROPERTY
The Platform — including all underlying code, architecture, AI extraction logic, algorithms, system design, data models, and infrastructure — is and shall remain the sole and exclusive intellectual property of DWHQ.
Your subscription grants you a license to use the Platform. It does not transfer, assign, or convey any ownership or intellectual property rights to you. No suggestion, feedback, request, or payment made by you gives rise to any IP claim or ownership interest in the Platform.
5. SUBSCRIPTION & PAYMENT
Access to the Platform is provided on a monthly subscription basis. Subscription fees are billed at the start of each billing cycle and are non-refundable unless otherwise agreed in writing.
All fees are quoted in Singapore Dollars (SGD) and are exclusive of GST unless otherwise stated. GST at the prevailing rate will be applied to all invoices.
DWHQ reserves the right to review and adjust subscription pricing with 30 days written notice. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.
DWHQ reserves the right to suspend or terminate your access to the Platform immediately in the event of non-payment.
6. YOUR DATA
All data you upload to the Platform — including mill certificates, heat number records, traceability records, and associated files ("Your Data") — remains your sole property.
DWHQ agrees that:
– Your Data will not be shared with, sold to, or made accessible to any third party without your consent
– Your Data will not be used to train or calibrate AI models for the benefit of any other subscriber
– Upon termination of your subscription, you may request a full export of Your Data within 30 days
7. DATA SECURITY
The Platform is hosted on enterprise-grade cloud infrastructure. All data is encrypted in transit and at rest. Your data is fully isolated and cannot be accessed by any other party.
While DWHQ takes all reasonable measures to protect your data, no system is completely immune to risk. DWHQ cannot guarantee absolute security and is not liable for breaches resulting from circumstances outside its reasonable control.
8. ACCEPTABLE USE
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
– Use the Platform in any way that violates applicable Singapore law or regulation
– Upload fraudulent, falsified, or misleading certificate data
– Attempt to gain unauthorised access to any part of the Platform or its infrastructure
– Use the Platform to harm, defraud, or misrepresent to any third party
DWHQ reserves the right to suspend or terminate access immediately if any breach of acceptable use is suspected or confirmed.
9. RECORD DELETION POLICY
To protect data integrity and audit trail continuity, records cannot be permanently deleted immediately upon request. Any deletion request must be submitted to DWHQ with a stated reason. Records will be archived for a minimum of 30 days before permanent removal.
10. SUPPORT & AVAILABILITY
DWHQ provides platform support via email and WhatsApp during Singapore business hours (Monday to Friday, 9am to 6pm SGT). DWHQ will endeavour to respond to all support requests within five (5) business days.
DWHQ does not guarantee uninterrupted availability of the Platform and shall not be liable for any downtime caused by scheduled maintenance, infrastructure issues, or circumstances beyond DWHQ’s reasonable control.
11. TERM & TERMINATION
These Terms commence on the date of your first subscription payment and continue on a month-to-month basis. Either party may terminate the subscription with 30 days written notice.
Upon termination:
– Your access to the Platform will cease at the end of the current billing period
– DWHQ will provide a full export of Your Data within 30 days upon written request
– All outstanding payment obligations remain due and payable
Termination does not affect the IP ownership provisions in Clause 4 or any accrued rights or liabilities of either party.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by Singapore law, DWHQ’s total liability to you under or in connection with these Terms shall not exceed the total Subscription Fees paid by you in the three (3) months immediately preceding the relevant claim.
DWHQ is not liable for any indirect, consequential, incidental, special, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of business, loss of data, or loss of revenue.
13. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from or in connection with these Terms shall first be referred to mediation before any legal proceedings are commenced.
14. AMENDMENTS
DWHQ reserves the right to update these Terms at any time. Updated Terms will be posted at dwhq.com.sg/steelcert-terms and will take effect 14 days after posting. Continued use of the Platform after that date constitutes acceptance of the updated Terms.
15. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and DWHQ with respect to your use of the Platform and supersede all prior discussions, representations, or understandings. Where a separate written agreement has been executed between you and DWHQ, that agreement shall take precedence over these Terms to the extent of any inconsistency.
ACCEPTANCE
By making payment of the Subscription Fee, you confirm that you have read, understood, and agree to be bound by these Terms of Service in full.
For enquiries regarding these Terms, contact:
DW HQ Pte. Ltd.
Marina Bay Financial Centre Tower 1, 8 Marina Blvd, Level 11, Singapore 018981
Email: digital@dwhq.com.sg
Website: dwhq.com.sg